Privacy Policy

Table of Content:

1 - Introduction
2 - Information We Collect
3 - How We Use Your Information
4 - How We Protect Your Data
5 - Sharing Your Information
6 - Your Rights

Introduction

At C2C Ride, your trust is our priority. We understand the importance of safeguarding your personal information and are committed to ensuring your data is handled with the utmost care and in compliance with Turkey laws, including the Turkish Personal Data Protection Law (KVKK – Law No. 6698) and international best practices. This Privacy Policy outlines how we collect, use, store, and share your data, ensuring full transparency in our operations.By using our services, you consent to the practices described herein. If you have any questions or concerns, our support team is always available to assist you.

Information We Collect

We collect different types of information to deliver a seamless, secure, and personalized user experience.

1. Personal Data:

When you register on our platform or book a ride, we collect details such as your name, email address, phone number, and payment information. These details help us confirm your identity, process payments, and maintain communication regarding your bookings.
In some cases, we may also collect additional information, such as ID verification or driving license details, particularly for specific services like luxury rentals or partnerships.

2. Trip Details and Location Data:

To ensure accurate services, we collect information about your trip, such as pickup and drop-off locations, preferred routes, and any additional notes.
Location tracking during your ride allows drivers to navigate efficiently and provides real-time updates for your convenience.

3. Device and Usage Information:

We automatically collect information about your device, including IP address, browser type, operating system, and app version. This helps us optimize platform performance, diagnose issues, and ensure compatibility across devices.
Data on how you interact with our app—such as pages visited and time spent—helps us enhance usability and introduce features that matter most to you.

4. Third-Party Data:

If you choose to sign in using third-party accounts (e.g., Google or Facebook), we may access specific information such as your name and email, as permitted by the third-party provider.

How We Use Your Information

The information we collect serves several essential purposes, ensuring transparency and adherence to Turkey laws:

1. Service Fulfillment:

Your data is crucial for processing bookings, assigning drivers, calculating fares, and securely managing payments. Without accurate details, we cannot deliver the quality of service you expect.

2. Improving User Experience:

By analyzing trends and user behavior, we continuously improve app navigation, introduce relevant features, and personalize recommendations.

3. Security and Fraud Prevention:

To protect you and other users, we monitor activity for suspicious behavior. Our advanced security systems detect and prevent unauthorized access or fraudulent transactions.

4. Marketing and Promotions:

With your consent, we use your contact information to inform you about exclusive deals, loyalty rewards, and service updates. You can opt out of promotional messages anytime through your account settings.

How We Protect Your Data

We take data protection seriously and use multiple layers of security to ensure your personal information remains safe.

1. Encryption:

All sensitive data, including payment details, is encrypted using industry-standard SSL (Secure Socket Layer) technology during transmission.

2. Access Control:

Only authorized personnel with legitimate business needs can access your information. Each access request is monitored and logged.

3. Regular Security Updates:

Our systems undergo routine audits, vulnerability scans, and software updates to meet the latest cybersecurity standards.

4. Data Minimization and Retention:

We collect only the data necessary for providing our services and retain it only as long as needed. After the retention period, data is securely deleted unless required by Turkey law.

Sharing Your Information

Your privacy is important, and we limit data sharing to the following scenarios:

1. With Drivers and Service Providers:

We share only the information drivers need to complete your booking, such as pickup locations and contact details.

2. Legal Compliance:

If required by Turkey law, court order, or regulatory authorities, we may disclose your information to comply with legal obligations.

3. With Marketing and Analytics Partners:

Non-identifiable aggregate data may be shared to optimize advertising and user engagement strategies.

Your Rights

Under Turkey laws, you have the right to:

1. Access and Review:

Request a copy of your personal data stored by us.

2. Data Rectification:

Update incorrect or outdated information in your account.

3. Erasure Requests:

Request the deletion of your data, subject to legal obligations for data retention.

4. Withdraw Consent:

Opt out of specific uses of your data, such as marketing communications.

Terms and Conditions

Table of Content:

1 - Introduction
2 - Overview of Services
3 - Our Services Explained
4 - Booking Types
5 - Cancellations & Refunds

Introduction

These Terms of Use (Terms) outline the rules and expectations for accessing and using the C2C Ride platform and services. By continuing to use our platform, you agree to these Terms. If you do not agree, please refrain from using any of our services.

Overview of Services

C2C Ride provides licensed passenger transport by luxury motor vehicles, operating across Turkey.
Our services include:
● Fixed Transfers: Pre-defined routes (e.g., airport, hotel, intercity)
● Hourly Chauffeur: Time-based vehicle hire with a trained driver
These can be booked in two ways:
● Instant Ride: On-demand requests for immediate pick-up
● Advance Booking: Scheduled rides for a later time or date

1. Operator & Licensing:

All transportation services offered through the C2C Ride platform are operated under a valid commercial license registered in Turkey. Services are legally operated throughout Turkey.
For official correspondence:
email
phone no.

2. Eligibility to Use:

To access our platform and services, you must:
● Be 18 years or older
● Be legally eligible to enter binding agreements
● Provide accurate account and contact information
● Accept full responsibility for all activity carried out through your account

Our Services Explained

1. Transfers

Direct point-to-point rides ideal for:
● Airport drop-offs/pickups
● City travel
● Intercity journeys
Includes:
● 15 minutes complimentary waiting time for regular pickups
● 60 minutes complimentary for airport pickups
Additional charges may apply for:
● Extended waiting time
● Route changes or stopovers
● Special luggage requiring upgraded vehicles

2. Hourly Chauffeur:

Flexible travel within the city on a time-based basis. Great for meetings, errands, or events.
● Minimum booking: 3 hours
● Maximum limit: 14 hours
● Coverage: Unlimited kilometers within the pickup city
Extra charges may apply for:
● Exceeding booked time
● Travel beyond the pickup city
● Prolonged idle or waiting times

3. User Guidelines:

● Keep your login credentials confidential
● Be punctual at the pickup location
● Use our services respectfully and in compliance with local laws
● No smoking, illegal substances, or inappropriate behavior
● Always wear seat belts
● Treat drivers and vehicles respectfully; damage or misconduct may lead to service refusal

4. Pricing & Payment:

● Transparent, fixed pricing shown before booking confirmation
● Additional charges may apply for extra waiting, route changes, or intercity travel (for hourly rides)
Payment options:
● Cash
● Credit/Debit Cards
● Authorized digital wallets

Booking Types

1. Instant Ride:

● Driver typically arrives within 10 to 15 minutes
● If a driver isn’t assigned within 60 minutes, the booking is auto-cancelled with a full refund
● Cancellations after driver dispatch may incur a fee

2. Advance Booking:

● Must be scheduled at least 1 hour in advance
● Can be changed or cancelled free of charge up to 24 hours before pickup

Cancellations & Refunds

1. Customer-Initiated Cancellations:

●Instant Rides: No fee if cancelled within 5 minutes and a driver hasn't been dispatched
● Advance Bookings: Free cancellation allowed more than 24 hours before pickup

2. Platform-Initiated Cancellations:

In rare cases where we are unable to fulfill your ride, the booking will be cancelled and fully refunded.
Refund Process:
● Refunds are issued to the original payment method
● No refunds for missed pickups or cancellations made outside the allowed window
● Disputes must be reported within 48 hours of the ride

3. No-Show & Cancellation Policy After Dispatch:

• Once a ride is confirmed and the driver has been dispatched, any cancellation from the client’s side will be treated as a No-Show.
• In such cases, the full ride amount will be charged to the client

4. Customer-Entered Booking Details Disclaimer

• When a customer makes a booking directly through our website and inputs personal or ride details (such as pickup location, time, contact info, etc.), it is the customer's responsibility to review and ensure the accuracy of the information provided.
• C2C Ride shall not be held liable for any inconvenience, delays, or missed rides resulting from incorrect or incomplete information entered by the customer at the time of booking.

5. Code of Conduct & Safety

● Maintain polite and lawful behavior at all times
● Disrespectful, inappropriate, or unsafe actions may result in booking cancellation by the driver
Follow Turkey road safety regulations and platform rules

6. Platform Disclaimer

C2C Ride is a platform that facilitates the booking of licensed passenger transport services by luxury motor vehicles. We are not liable for:
● Delays due to traffic, weather, or third-party issues
● Items lost or left in vehicles
● Any indirect losses beyond the value of the booking itself

7. Service Updates & Modifications

C2C Ride reserves the right to make changes to the platform, its services, or these Terms at any time. Users will be informed of major updates via email, website, or app notifications. Continued use of the service after changes constitutes acceptance of the new Terms.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of Turkey. Any disputes arising from use of the C2C Ride platform will fall under the jurisdiction of Turkey courts.

Kilometer Usage Policy

- For hourly bookings, the maximum allowance is 60 km per hour.
- For 10-hour bookings, the maximum allowance is 600 km.
- For City Tours (Half Day), the maximum allowance is 300 km.
- For City Tours (Full Day), the maximum allowance is 600 km.
- Any usage exceeding the above-mentioned limits will incur additional charges, which will be applied based on the selected car category.

Entire Agreement

These Terms represent the full agreement between you and C2C Ride regarding your use of the platform. If any provision is deemed unenforceable, the remaining Terms will continue to apply.

ABOUT US

DRIVING EXCELLENCE, COMFORT, AND RELIABILITY

At C2C Ride, we're more than a ride service - we're your travel partner. From city rides and tours to luxury car rentals, we make every journey smooth, stylish, and hassle-free. Our team handles every detail, ensuring a seamless experience from booking to destination.
SCHEDULE CALL
info@c2cride.com
Have any questions?
We are here to help you out !!!
CONTACT US

Who we are

About us

C2C Ride is a reliable transportation platform designed to elevate your travel experience. Whether it's a family adventure, a business meeting, or an airport transfer, our goal is to deliver unmatched quality, comfort, and convenience. With a range of luxury cars, experienced drivers, and a commitment to reliability, we make every ride memorable.
Rooted in innovation and customer satisfaction, we've created a seamless booking platform to cater to your diverse travel needs across Turkey. Let C2C Ride redefine how you move—one ride at a time.

Our Values

At C2C Ride, our values define who we are and how we serve you. Every ride is a reflection of our promise to provide comfort, trust, and excellence, ensuring you travel with confidence and style every time.

Customer-Centric Service

We prioritize your needs, ensuring every ride meets your expectations for comfort and style.

Reliability and Trust

Our rides are punctual, dependable, and tailored to fit your schedule—because your time matters.

Innovation and Excellence

We blend technology with luxury to create a seamless experience, from booking to arrival.

Our Promise

We promise to deliver luxury, convenience, and peace of mind with every ride. Whether it's for business, leisure, or day-to-day travel, you can rely on us to provide an experience that stands out.
Discover the C2C Ride Difference. Book Your Ride Now!
BOOK WITH US

Frequently asked questions

and the answers to them, of course
Basic questions
How to use C2CRide?
Features
Security questions

Basic questions

(Q) What is C2CRide?

C2C Ride is a reliable transportation service offering rides, rentals, and tour options across Turkey.

(Q) Which cities does C2CRide operate in?

We operate across all major cities of Turkey, ensuring a seamless travel experience anywhere in the country.

(Q) Do you provide airport transfer services?

Yes, we specialize in reliable and luxurious airport transfers.

(Q) Can I book a ride for someone else?

Absolutely! You can book a ride for friends, family, or colleagues using their contact details.

(Q) Are your services available 24/7?

Yes, C2C Ride is available round the clock for your convenience.

(Q) Do you offer group or family transportation options?

Yes, we have spacious vehicles suitable for groups and families.

(Q) What types of vehicles are available?

We offer luxury sedans, SUVs, and more to suit various travel needs.

How to Use C2CRide?

(Q) How do I book a ride?

Download our app, enter your pickup and drop-off locations, and choose your preferred vehicle.

(Q) Can I schedule a ride in advance?

Yes, you can schedule rides for any time or date using the "Book Later" option.

(Q) What payment methods do you accept?

We accept card payments, online transactions, and some cash options depending on the location.

(Q) How can I track my ride?

After booking, you can track your driver in real-time through the app.

(Q) Is there a cancellation fee?

Cancellations within a specific timeframe may incur a fee. Details are available in the app.

(Q) How do I access my ride history?

You can find all past bookings under the "Ride History" section in your app profile.

(Q) What if my driver doesn't show up?

Contact our support team via the app for immediate assistance.

Features

(Q) What makes C2CRide different from other services?

We offer luxury fleets, professional drivers, and customizable packages for an elevated travel experience.

(Q) Do you provide special packages for tourists?

Yes, we offer curated tour packages to explore popular attractions across Turkey.

(Q) Do you provide special packages for tourists?

Yes, we offer curated tour packages to explore popular attractions across Turkey.

(Q) Can I choose my preferred car model?

Yes, you can select from our available fleet during the booking process.

(Q) Do you provide multilingual support?

Yes, our app and customer service support multiple languages.
All our drivers are professional, courteous, and highly experienced.

(Q) Is the app user-friendly?

Absolutely! Our app is designed for simplicity, ensuring a smooth booking experience.

Security questions

(Q) Are your drivers background-checked?

Yes, all our drivers undergo thorough background checks and regular training sessions.

(Q) How secure is my payment information?

We use advanced encryption to ensure your payment details are 100% secure.

(Q) What measures are in place for customer safety?

Our vehicles are regularly sanitized, and safety protocols are strictly followed.

(Q) Can I share my ride details with someone?

Yes, the app allows you to share your ride information in real-time with friends or family.

(Q) What should I do in case of an emergency during the ride?

Use the emergency button in the app or call our 24/7 support team for immediate help.

(Q) Is my location tracked during the ride?

Yes, your location is tracked to ensure your safety until you reach your destination.

(Q) Do you save personal data?

We only retain essential data required for bookings, following strict privacy policies.